BOTW Verticals: Enterprise Software: Customer-Service:

Subcategories: Call Center  |  Help Desk

	Featured Customer Service Solutions
i-Sight Service & Complaint Software (For All Businesses) Web based, workflow driven solution to manage customer service. Easily manage requests received by email or phone, use call scripting, automate case assignment, create template responses and report your results. PhaseWare Tracker (For Small to Medium Businesses) PhaseWare Tracker is a powerful, affordable customer-support and help-desk application built on Microsoft industry standards. Tracker is ideal for external help desks and customer support groups with incoming calls, internal help desks supporting applications in outlying locations or offices, and businesses with complex products and services that require ongoing customer interaction. Software Package Name (For All Businesses) Sign up as a BOTW Verticals Vendor and get your company listed here!

Premium Customer Service Solutions

Your Company Name - Software Package Name (For All Businesses) Sign up as a BOTW Verticals Vendor and get your company listed here!

Software Solutions

ALCiE Integrated Solutions - ALCiE eSERViCE (For Small to Medium Businesses) Integrated customer service and help desk solution that allows you to track tasks, assets, tickets and more. Astea - Alliance Service Management Suite (For Enterprise Businesses) Provides real-time access to a comprehensive view of all information required to support customers. Charter - Charter Continuum (For All Businesses) Enables businesses to manage, track, resolve and report on customer feedback from numerous channels. Chordiant Software - Chordiant Customer Experience (For Small to Medium Businesses) Solutions that blends real-time insight with agile business strategies and decisions. ClearFrame - Citizen Service (For All Businesses) Provides answers to frequently asked questions for use by both citizens and city staff. XFormx - Conferral (For All Businesses) Extends five new capabilities to the Microsoft Office suite: integrated web conferencing, instant collaboration for real-time document editing, screen sharing for application demos, large file sending, and remote file access. Witness Systems - Contact Center (For Small to Medium Businesses) Enabling you to plan and establish goals, schedule and deploy your staff, record and measure performance,analyze and investigate opportunities, trends and areas for improvement. CRM4Insurance - CRM4Insurance (For Small to Medium Businesses) Automates daily workflow and manages new and existing clients and contacts generating comprehensive reports on daily service schedules. Salesforce.com - Customer Serves and Support (For All Businesses) Features comprehensive multichannel capabilities that reduce costs and boost customer satisfaction. Novo Solutions - Customer Support Software (For All Businesses) Expedites communication between your support representatives and your customers with quick email notifications. Dicom Tool - DICOM Detective (For Small Businesses) Protocol analysis and simulation software tool dedicated to PACS maintenance people, servicemen, programmers, consultants, and radiologists. eGain - eGain Service (For Enterprise Businesses) Web-enables call centers by adding web-based interaction channels and links contact centers with back-office fulfillment systems. eGain Communications - eGain Service (For Medium to Enterprise Businesses) Complete suite of customer service and contact center applications. Helps organizations transform their traditional call centers into multichannel customer interaction hubs. Entigo - Entigo Warranty Management System (For Enterprise Businesses) Enterprise-class warranty chain management solution enabling businesses to save millions of dollars annually through the intelligent administration of warranty processing. Exametric - Exametric Workforce Management Suite (For Medium-Sized Businesses) Enable companies to improve customer service and customer retention while reducing overall staffing and payroll processing costs. FirstWave - First-Web (For All Businesses) Online CRM solution for technology companies. Allows you to recover lost revenues with tight integration to back office. ScandiaCom - Genesis (For Medium to Enterprise Businesses) Provides direct access to your customer information. Abacus Design - GoTakeoff (For All Businesses) Online building materials calculator that eliminates the need to buy expensive software to calculate your lumber list. Satmetrix - Inside CEM (For Enterprise Businesses) Enables large and complex organizations to deliver an optimal customer experience. Transversal - Intrafaq (For All Businesses) Gives agents instant access to product and service information. FrontRange Solutions - IP Contact Center (For Small to Medium Businesses) Allows you to view real-time data and tap into 40 pre-built historical reports through an easy-to-use graphical dashboard. KNOVA Software - KNOVA Contact Center (For Small to Medium Businesses) Delivers the optimized resolution process for each customer and incident. Aestiva - LiveHelp (For Small to Medium Businesses) Allows you to chat live with customers right on your web site. LivePerson - LivePerson Contact Center (For Small to Medium Businesses) Features include live chat, email, click to talk (LiveCall), knowledge Base/FAQ . Cloudgate - Messaging Platform (For Small Businesses) Features automatic delivery of customer-specified alerts. NetPerceptions - Net Perceptions (For Enterprise Businesses) Combines multi-channel customer contact with business intelligence to increase revenue and profit. Novo Solultions - Novo Solutions Customer Support Suite (For Medium to Enterprise Businesses) Allows you to effectively and easily manage requests from various sources through the combination of help desk and knowledge base utilities. Parature - Parature Customer Service (For All Businesses) Dynamic, online customer service software that provides all of the tools necessary to resolve customer issues quickly and reliably. QueueVision - PatientEase (For Small to Medium Businesses) Allows you to start when patients arrive, oversee movement from registration thru treatment to departure, co-exist with your existing systems, windows/PC based. Tree Management - PhoneCenter (For All Businesses) View and sort all your messages by day, employee, or message type. Hurstridge Technologies - Radix (For Small Businesses) Helps you to manage customer information and resolve issues more efficiently by providing a centralized interface for contact management, time tracking, invoicing, email, and appointment scheduling. RaiderSoft. - RaiderCSS (For Small Businesses) Allows you to chat with multiple customers simultaneously. Rapid Stability - Rapid Service (For Small Businesses) Features reporting system, and adaptive and customizable workflow. RealDialog - RealDialog (For All Businesses) Facilitate web-based two-way dialogs for customers in, to provide answers to customer questions. ResponseTek - ResponseTekCEM (For Small Businesses) Integrates the customer's voice into processes and employee activities. AppIntellect - SpotLight CRM (For Small to Medium Businesses) Features include lead or prospect generation, instaled product and service management, technical support case management and more. Talisma - Talisma Knowledgebase (For Small to Medium Businesses) Features search and retrieval methodologies, ensuring customers receive rapid, accurate, and consistent responses. TSM software - TSM CRM (For All Businesses) Solutions include customer contact history, nailing or emailing customers, automating processes. QMS Software - Ulysses Suite (For Small Businesses) Enabling service-focused organisations manage their customer relationships. Whence - Whence Web2 (For Small to Medium Businesses) Provides Customer Relationship Management, Business Process Management, Supplier Management, Asset Management and Legal Compliance.