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Software Solutions

Next It - ActiveAgent (For All Businesses) Combines powerful common language search with accurate page navigation and easy interaction through an intelligent "virtual assistant" to more productively address customer, partner and employee requests. Adobe Systems Incorporated. - Adobe Flex (For Enterprise Businesses) Application development solution for creating and delivering cross-platform rich Internet applications (RIAs) within the enterprise and across the web. Diebold - Agilis (For Small to Medium Businesses) Robust family of ATM terminal software that gives you the choice and control of an open system. IBM - Anyplace Kiosk (For All Businesses) Innovative self service solutions that allows customers to have instant access to information, special services and e-business transactions—no matter where they. NCR Corporation - APTRA Advance NDC (For Enterprise Businesses) Delivers a modern self-service software platform for new services, web enablement, security and accessibility standards while still using existing host systems for transaction authorisation and consumer flows. AskAnything, Inc. - AskAnything Web (For Medium to Enterprise Businesses) Self-service, question-and-answer software program that allows you to offer your customers and employees an easy way to automatically get answers to their specific questions. Axios Systems - assystNET (For Medium-Sized Businesses) Web-based customer self-service companion that provides customer with assisted incident logging, search a solution knowledge base, log service requests or product suggestions, and initiate other communications with your organization. Level Four Software Ltd. - ATM Channel Development Suite (For Medium to Enterprise Businesses) Integrated suite of software products that allow you to unlock the profit potential of your ATM network. Avatier Corporation - Avatier Password Reset Station (For All Businesses) Allows employees to securely reset their forgotten password and to synchronize a single password across multiple platforms through any web browser. Recruiting Solutions International, Inc. - Candidate Self-Service (For Small to Medium Businesses) Eliminates duplicate submissions thus simplifying database management and allowing you to track all communications within a single candidate profile. Saba - Centra Instant Assist (For Medium to Enterprise Businesses) Provides a means for employees and partners to get immediate live help from an organization's knowledgeable experts, at anytime and from anywhere. Epicor Software Corporation - Clientele CRM (For Small to Medium Businesses) Integrated customer relationship management system that quickly captures, routes, organizes, and stores information that come out of all customer interactions - phone calls, e-mail, and even automated Web contacts. Source Technologies - Concourse Teller (For Small to Medium Businesses) Self-service kiosk for consumer banking and general retail operations which customers are able to conduct their banking in the branch without waiting in line for a teller. Nextance - Contract Self-Service (For Small to Medium Businesses) Designed to provide employees with access to an intuitive, self-service online kiosk, enabling even the most infrequent users to initiate a new contract in a controlled manner. PeopleSoft - CRM On Demand (For All Businesses) Delivers low-risk, hosted customer relationship management (CRM), with little or no up-front IT investment. KANA Software, Inc - Customer Self Service (For All Businesses) Guides customers at every step of their self-service interactions, with multiple retrieval methodologies that help customers refine their questions and advise them as to the most likely answer. Kinetics - Day of Departure (For All Businesses) Offers self service solutions, gate and boarding, check in agent, mobile agent PDA, agent deskstop solution and many more. Elastic Path Software, Inc. - eCommerce Customer Self-Service (For All Businesses) Gives your customers the insight into their order at all times plus it offers customer sign-in, order history, password, real time shipment tracking, and manages address book. eGain Communications - eGain SelfService (For All Businesses) System that automatically identifies knowledge bottlenecks based on self-service usage and user feedback. Also generates alerts and reviews tasks for appropriate content owners. mUrgent Corp. - Empact (For Small to Medium Businesses) Self-service email marketing tool that provides access from any computer with Internet connection at anytime. Decreases the time it takes to market new promotions and eliminates direct marketing print and postage expense. Workscape - Employee Portal and Self-Service (For Small to Medium Businesses) Provides a centralized access point from which employees can view and maintain personal profile and pay-related information — at the office, from a work kiosk, at home, or on the road. Bond International Software - Employee Self Service (For Small to Medium Businesses) Providing staff with the ability to carry out tasks themselves, freeing HR staff from low level data entry thereby allowing them to concentrate on strategic business development activities. Aspetuck Systems Inc. - Employee Self Service (For Small to Medium Businesses) Reduces the number of requests and transactions created by employees by allowing them to access, review and modify their employment information in real time. CyberShift, Inc. - Employee Self-Service software (For Small to Medium Businesses) Automates business processes and rules execution, including role-based activities and security for the employee, manager, and payroll. LogiSense Corporation - EngageIP ISP Billing and OSS (For Small to Medium Businesses) Full-featured, centrally managed IP billing service administrator software. Enables Internet service providers to deliver, bill and control a variety of ISP billing and administration services at the customer level. Vignette Corporation - Enterprise content management (For All Businesses) Helps organizations control, manage and share information, optimize business processes, integrate with enterprise applications, eliminate redundancy, mitigate risk for compliance and enhance delivery of content to individuals and channels. WireSpring Technologies - FireCast OS (For Small to Medium Businesses) Digital signage and kiosk software platform that combines the power and stability of Linux with a fully-customizable web browser and advanced multimedia capabilities. Unipress Software - FootPrints Integration with RightAnswers Knowledge-Paks (For Medium-Sized Businesses) Tool for effectively automating web-based support. Quickly reduces support costs, speeds up customer problem resolution management, and enhances the support experience for both customers and agents. Genesys Telecommunications Laboratories, Inc. - Genesys Voice Platform (For Small Businesses) Drives new revenue streams through automation and empowers companies to conduct business interactions 24x7, transforming the phone from a simple communications device into a powerful, anywhere-anytime information access tool. FrontRange Solutions USA Inc. - HEAT Self Service (For Medium-Sized Businesses) Increase service desk productivity by reducing the flood of routine technical issues to your customer support center and customers can search the knowledge base, submit a new service issue or check the status of an issue – without adding to your incoming call volume. Prior Analytics Limited - Heat Self Service (For Small to Medium Businesses) Allows employees and customers to have access to the problem-solving capabilities of an enterprise's HEAT system from any computer with a Web browser. ASL Consulting - HR Director Employee and Manager Self-Service (For All Businesses) Packaged approach to enabling Web-based, self-service for organizations. Includes a standard set of features and functions help both employees and managers collaborate and improve the accuracy and efficiency of enterprise-wide processes. Pay Global - HR Self-Service (For All Businesses) Provides highly flexible self-service functionality, using the latest in internet technology to allow employees and line management to easily access and edit their own personal information. Humanic Design - Humanic Self-Service (For Small to Medium Businesses) Allows employees to have the ability to interact with company policies, their employment history, paid time off, time keeping, life events, compensation records and their benefits and managers to approve, reject, respond and comment on the input that the employee has made. InsideSales.com - InsideSales.com (For Medium-Sized Businesses) Enables tightly-coupled marketing initiatives, product sales and customer retention plus it also helps marketing organizations produce a better return on their investments, resulting in more and better leads. Insightlink Communications. - InsightPULSE (For Small to Medium Businesses) unique, self-serve system that lets you quickly and easily create and deploy an online employee survey for a fraction of the cost of traditional pencil and paper questionnaires. PS’SOFT - IT Self Service (For All Businesses) Enables end-users to request corporate-approved IT hardware, software and services from an on-line catalog. Kalignite - Kalignite Software Platform (For Small Businesses) Complete development platform for creating and maintaining web-powered self-service applications. KNOVA Software - KNOVA Self-Service (For Small Businesses) Guides users through a precise resolution workflow (including scripts, direct answers, and escalation to forums or the support center) based on the specifics of their issue. Kinetic Solutions Ltd - Kx Students & key workers (For All Businesses) Designed to reduce paperwork, slash time spent on administration and eliminate simple errors, which enables you to focus on providing excellent service to all customers whether they are corporate clients, key workers or students. TechCharge Software - LeaveForms (For Small Businesses) Browser based, employee self service, leave management system that allows employees to capture their leave applications directly into LeaveForms using their web browser. LivePerson - LivePerson Pro (For Medium to Enterprise Businesses) Chat solution for SMBs that gains insight into website activity and deliver live help and live support to online visitors. Vodium - MediaPod Producer (For Medium to Enterprise Businesses) Self-service web authoring tool allowing you to quickly create, publish, and distribute audio and video webcasts. Metrix, Inc. - Metrix 4e (For Medium to Enterprise Businesses) Integrated knowledge management system engine designed to improve the performance of call center and help desk environments through the automated search and retrieval of the most appropriate answers to customer inquires. M-Tech Information Technology, Inc. - M-Tech Identity Management Suite (For Enterprise Businesses) Simplifies password management, account provisioning, manages non-password forms of authentication and both provisions and deactivates systems access in a timely, efficient and secure manner. NetKeeper - NetKeeper CRM - Enterprise (For Small to Medium Businesses) Integrated call center as well as business and sales development application for the LAN and the Web. Includes portals for customer self-service, contact management, sales automation, project management, customer support and inventory management. Netkey, Inc. - Netkey 6.5 (For Medium-Sized Businesses) Software platform for the creation, monitoring, management and control of self-service applications and content delivered through kiosks, digital signs, PC terminals and other retail devices. NetVision, Inc. - NVIdentity (For Medium-Sized Businesses) Fortifies authentication and authorization controls through password synchronization, password self-service, directory integration and user account provisioning. Progress Software - OpenEdge RDBMS (For All Businesses) Provides data storage capabilities that allow multiple clients to access the same data, enabling easy integration with SQL and Java applications. Oracle - Order Capture Self Service (For All Businesses) Features an intuitive user interface that facilitates product selection, configuration, and order entry. Proofpoint, Inc. - Proofpoint Messaging Security Gateway (For All Businesses) Combines a robust and enterprise-class MTA with perimeter security, anti-spam, anti-virus, secure messaging and outbound content security capabilities in an easy-to-deploy, hardened appliance. Provide Support - ProvideSupport.com (For Small to Medium Businesses) Provides live chat, real time visitor monitoring, native operator console for windows, customization and branding, spell checker and other features. Diebold - RemoteTeller System (For All Businesses) Personal approach to in-branch banking using pneumatics and two-way closed circuit television (CCTV). Intended to bridge the gap between full-service and self-service financial transactions. RightAnswers, Inc. - RightAnswers Self-Service (For Small to Medium Businesses) Customizable web-based self-service application that increases the productivity of end users by empowering them to resolve their own issues and gain access to information they need. RightNow Technologies, Inc. - RightNow Voice (For All Businesses) Provides robust interfaces to leading third-party telephony solutions enabling you to build complete, advanced contact center environments from best-in-class components. HP OpenView integrated - Self Service Portal (For Medium to Enterprise Businesses) The solution provides easy access for the end-user via a self-explanatory and intuitive Web-based interface plus it has an easy-to-use interface encourages use throughout the enterprise, allowing organizations to exploit the solution to its full potential. iEmployee - Self Service Solution (For All Businesses) Automates time consuming, personnel related processes - from employee information updating to exporting change data into the payroll system. ProblemTracker - Self-service Customer Support (For Medium-Sized Businesses) Enables you to collaborate with your customers by giving them the capabilities to submit issues and obtain status, and cooperate with you in resolving problems and developing new features using the Web. EPAM Systems - Self-Service Individual Portal (For Medium to Enterprise Businesses) Provides insurance companies a way to offer best-in-class direct online sales and servicing to their individual customers. With intuitive shopping, plan comparison, application, purchasing, enrolling, renewing and managing utilities. Quest Software, Inc - Self-Service Manager for Exchange (For Small to Medium Businesses) Streamlines maintenance of unstructured distribution lists and security groups with secure delegation and self-service. Temtec - Self-Service OLAP (For Small to Medium Businesses) Allows users to determine which information to include in a report and in what format. elespree Communications - Self-Service Platform (For Medium-Sized Businesses) Automates and manages interactive account set-up, ongoing account maintenance, and device programming. AdventNet, Inc. - Self-Service Portal (For All Businesses) Features a friendly web interface for creating new requests and an integrated knowledge base module for sharing solutions to common problems. SupportSoft, Inc. - Self-Service Suite (For Enterprise Businesses) Reduces or eliminates the need to telephone a service representative for assistance by providing end-users with a choice of answers from a solutions library, to resolve many common technical problems. Auxillium West. - SelfSource (For Small to Medium Businesses) Enables manager self-service and employee self-service to access historical reviews, write performance reviews online and view and update their personal data. Ovitas - Service Lifecycle Suite (For All Businesses) Comprehensive knowledge discovery and knowledge authoring platform for customer self-service and agent assistance. Xencoders - Service Suite 5 (For Small to Medium Businesses) Modular platform developed to make product knowledge and live assistance easily accessible to customers, prospects, and employees. Kayako Infotech Ltd. - SupportSuite (For Medium-Sized Businesses) Integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Cardiff - TeleForm (For All Businesses) Application designed to automatically process invoices, loan documents, contracts and other unstructured documents. Seamlessly connects paper-based processes with electronic business workflows and eForms. Trillium Software - Trillium Software Discovery (For Small to Medium Businesses) Tool for discovering and analyzing the quality of all enterprise data, including financial, product, customer, inventory, supply chain, billing, and sales information. Diamelle Components - User Self Service (For Small to Medium Businesses) Helps reduce helpdesk costs, improve end user productivity, and reduce central security group workload. Voice Object - VoiceObjects 6 (For All Businesses) Phone application server that enables enterprises and telecommunications carriers to deploy personalized over-the-phone self-service applications. iWay Software - Web Services (For Small to Medium Businesses) Provides the industry's most comprehensive and effective tool set for creating and deploying web services from any existing IT investments you may have. ComPiere, Inc. - Web Store/Self-Service (For Small to Medium Businesses) Provides all the tools needed to run your web presence. Requires no synchronization or extra integration work and allows for a customized look-and-feel for your website. CustomFAQs Solutions - WebQA Self-Service (For All Businesses) Provides a complete suite of online customer support solutions this includes knowledge base, custom service request, questions tracking, e-mail management, online chat, and more. Kronos Incorporated - Workforce Employee (For Medium to Enterprise Businesses) Allows you to provide employees with convenient browser-based access to personal information, benefits administration, job-related tools, and more.