BOTW Verticals: Enterprise Software: eCRM:

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	Featured eCRM Solutions
Commence (For Small to Medium Businesses) Full suite of integrated applications for sales, marketing, customer support with strong analytical reporting. Available for purchase or hosted via the Internet. The company has a specific version of the product for the manufacturing and distribution sector. Klant on-demand CRM (For Small to Medium Businesses) KLANT ON-DEMAND CRM (http://www.klantcrm.com) offers you the most comprehensive Customer Relationship Management (CRM) solution to streamline the customer qualification, acquisition and retention process. KLANT ON-DEMAND CRM helps organizations large and small maximize marketing effectiveness, accelerate sales processes, enable single view of customer, lower operating cost and improve customer satisfaction. KLANT ON-DEMAND CRM is created, designed and optimized with the marketing and sales depar Salesboom.com (For Small Businesses) Salesboom offers software-as-a-service CRM solutions focused on an integrated approach of your business applications including, marketing automation, sales force automation -SFA, customer service and support, Human Resources, project management, accounting, etc. Our direct competitors include Salesforce.com, Netsuite, Entellium, etc. Software Package Name (For All Businesses) Sign up as a BOTW Verticals Vendor and get your company listed here!

Premium eCRM Solutions

Ansade - eCRM Services (For All Businesses) The ANSADE email intelligent responder system help you process the emails your visitors send from your website by suggesting the appropriate answer to these emails. These suggestions are inferred by the system from your previous answers to similar questions. Darwin Productions, Inc. - Evolution Business Software (For All Businesses) A comprehensive, integrated windows based solution encompassing Customer Relationship Management, Project Management, Supply Side Management, Sales Force Automation, Inventory Management, e-Commerce with a collaborative schedule, integrated email and Accounting application built into the background of Evolution. Your Company Name - Software Package Name (For All Businesses) Sign up as a BOTW Verticals Vendor and get your company listed here!

Software Solutions

Dezide - Advisor (For Medium-Sized Businesses) Provides problem solving guidance by using a built-in artificial intelligence that advises and assists customers in the same way as a help desk agent. Skywire Software - Answer Suite (For Medium-Sized Businesses) Generate answers for all facets of your organization, including Human Resources, customers and partners. Kranos Security Technologies - BrokerMate (For Medium to Enterprise Businesses) Secure, form-based, document workflow platform for banks and insurance companies. Uses digital signatures to extend internal processes out to customer communities. GWI Software - c.Support (For Small to Medium Businesses) Allow organizations to coordinate and manage everyday support activities as well as track assets, build a knowledge base and provide customer self-help. ComponentOne - ComponentOne Response (For Medium to Enterprise Businesses) Provides three customer interaction channels, knowledge management, and escalation workflow. C3Gateways Services - ContactIP (For Enterprise Businesses) Tailors the right mix of automated and human responses to suit each customer transaction. CRMdesk - CRMdesk (For All Businesses) Online help desk software that allows customer support automation through Internet. TechniCon Systems - CustomCommerce (For Medium to Enterprise Businesses) Allow customers to see the exact product they've selected. RightNow Technologies - Customer Self Service Software (For Medium to Enterprise Businesses) Software that automatically updates customers that they get complete, timely answers to their questions, even during your peak service times. EB Suite - Customer Service Help Desk (For All Businesses) Tracks and service your customers, manage service requests and cases, publish knowledge and solutions. DataForceCRM - DataForceCRM Web Services (For Medium-Sized Businesses) Easy-to-use and comprehensive way to share data with other applications and with key sales channel partners. Parature - eCRM Software (For All Businesses) Tool that provides all of the tools necessary to resolve customer issues quickly and reliably. MXI Software - EFACS E/8 (For Medium-Sized Businesses) Comprehensive, flexible, and fully integrated web based ERP and CRM solution for midsized manufacturing. eGain Communications - eGain Service (For Medium to Enterprise Businesses) Contains integrated applications such as web self service, email, fax, and letter management and more. e-point SA - E-systems (For Medium to Enterprise Businesses) Electronic customer service system that helps improve customer satisfaction and may also support brand awareness. MCS - FAQexpress (For Medium to Enterprise Businesses) Lets you build an extensive warehouse of knowledge that is available 24 x 7 for self-service, web-based answers. FirstWave - Firstwave Technology (For All Businesses) Customer relationship management tool for hi-tech companies that supports all major databases running in a hyper-growth industry. Fused Solutions - FS-Virtual Agent (For Small to Medium Businesses) Utilizes logic interaction that is intuitive for complex customer care issues. Fuze Digital Solutions - Fuze Suite (For Medium-Sized Businesses) Provides the functionality required to offer staff, partners, members, customers and prospects with outstanding and consistent customer care across all support channels. Citrix Systems - GoToAssist (For Enterprise Businesses) Secure web-based screen-sharing solution designed in resolving more calls on first contact. Harte Hanks - Harte Hanks (For Enterprise Businesses) Offers specialized marketing and CRM database solutions for companies from a variety of industries. UCN - inContact (For Small to Medium Businesses) Designed to significantly enhance the customer contact experience, boost agent productivity, and improve overall profitability. Lexis Nexis - Interaction (For All Businesses) Flexible and uniquely designed CRM platform that delivers relationship intelligence throughout your firm or organization, quickly, efficiently and cost-effectively. Knova Software - KNOVA 6.5 (For Enterprise Businesses) Application that includes contact center, self-service, forums, field service and knowledge desk. Provide Support - Live chat software (For Small to Medium Businesses) Tool that helps you sell your product online and give superior customer support service. LivePerson - LivePerson Pro (For Medium to Enterprise Businesses) Supplies live assistance to visitors when they need help and increase customer satisfaction, retention and loyalty. Transversal - Metafaq (For Medium to Enterprise Businesses) Customer response mechanism that quickly and conveniently provides the advice and information needed to help your customers make purchase decisions, or solve their service problems, from your website. noHold - noHold Instant Support (For Medium-Sized Businesses) Designed to provide technical support to organizations with the tools needed to automatically respond quickly and efficiently to customer questions. Ez-Zone - Office Titan (For Small Businesses) Full-featured customer relationship management solution for small to mid-size businesses. With integrated quotations, sales accounting, inventory control, direct mail, and telemarketing functions. Topiary Communications - PersonalPro (For Medium-Sized Businesses) Automatically generates application that is suitable for your organization. Profitmaster - Profitmaster CRM (For Small to Medium Businesses) Offers integrated sales and marketing support for optimal use of marketing resources and more informed decisions about customers, prospects and suppliers. Querybot - Querybot Web Knowledgebase (For Small Businesses) Powerful knowledge base/email system that lets visitors to your website ask questions in their own words and get accurate answers immediately. Sage Software - SalesLogix (For Medium-Sized Businesses) Mid-market customer relationship management software that offers sales, marketing, support, and e-commerce functionalities. Ovitas - Service Lifecycle Suite (For Medium to Enterprise Businesses) Comprehensive knowledge management solution that enables rapid knowledge discovery and knowledgebase authoring in one intuitive environment. Xencoders - Service Suite5 (For Small to Medium Businesses) Features include live chat with customers that will enable organization give a quick response to questions. Trivium - SimpleRM (For Medium to Enterprise Businesses) Provides the web-based, anytime-anywhere integration of customers and partners and front-office functions of sales, marketing and service that you expect from an eCRM solution. VantagePoint - Team VantagePoint (For Small to Medium Businesses) Multi-plant CRM solution that harnesses the power of sales, marketing, design and customer service to drive new revenues, generate loyalty, and ensure repeat business. Sparta Systems - TrackWise (For Small to Medium Businesses) Helps organization increase efficiencies and achieve compliance by integrating related events and actions, automating workflow, and facilitating trending and reporting across quality systems. Neotonic - Trakken (For Small to Medium Businesses) Enables organization to efficiently organize the customer service process and provide faster and better quality answers to customer questions. Trinicom - Web Self Service (For Medium to Enterprise Businesses) Enables you to publish FAQs and handle all questions using one central system. CustomFAQs Solutions - WebQA Self-Service (For All Businesses) Creates the need for customer service software to support clients requests. Support Sentry - WebSupport PRO (For Small to Medium Businesses) Service system designed for website owners by website owners.