BOTW Verticals: Enterprise Software: Customer-Service:  Help-Desk:

	Featured Help Desk Solutions
i-Sight Help Desk Software (For Enterprise Businesses) The complete help desk solution. Quickly record new inquiries, use call scripting, manage incoming emails, customize workflow and assignment, and monitor your performance. Try it Today! Software Package Name (For All Businesses) Sign up as a BOTW Verticals Vendor and get your company listed here!

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Software Solutions

Help Desk Software Australia - Acanotion Help Desk (For Medium-Sized Businesses) Logs support calls and jobs for anything ranging from help desks to problem tracking with products and services. AceFlex - AceFlex PRJ (For All Businesses) Features include in-built messaging system with priorities and commucation history per ticket, generation of automatic deadlines according to priority posted, real-time monitoring/management of cases posted by clients and more. Activefeedback.com - Active Help (For Small Businesses) Features include complete DHTML and DOM based, windows-style user interface, frames-free solution, resizable main window and more. Activefeedback.com - Active Rolodex (For Small Businesses) Features include the List function allows users to group together similar contacts for easy viewing and browsing, user can view contacts by list or by letter (first letter of the contact's first or last name, depending upon how user has sorted contacts) and more. Autotask - Autotask LiveReports (For Medium to Enterprise Businesses) Web based IT business management, project management, help desk, billing and CRM software. Ground Zero Tech-Works - AyaNova (For Medium-Sized Businesses) Access data simultaneously with multiple users on your network, customize reports internally, customize fields and localize field labels to your service industry needs and language. Kemma Software - BridgeAccess (For Small to Medium Businesses) Allows your customers to enter issues, view their own issues, and view the knowledgebase all without direct interaction with your helpdesk staff. Kemma Software - BridgeTrak for Windows (For Small to Medium Businesses) Manages problems and eliminate communication bottlenecks. Nuance Communications - Call Steering (For All Businesses) Features speakfreely technology; callers are not required to follow a directed conversation or respond with specific phrases. Auratech Software - CISS (For All Businesses) Records, assigns, tracks and manages each end-user request and stores all related information in the one central location. SkyeyTech - CRMdesk (For All Businesses) Allows customer support automation through internet. Mainstream Software - CrossForm (For Medium-Sized Businesses) Designed to help companies dispatch in-house technicians and independent contractors to various customer sites. EB Suite - Customer Service Help Desk (For Medium-Sized Businesses) Provides a Customer Service Help Desk module that help you track and service your Customers, manage Service Requests and Cases, publish Knowledge and Solutions. Novo Solutions - Customer Support Suite (For Medium to Enterprise Businesses) Enables you to provide a cost effective intranet or internet customer support environment. Internet Software Sciences - Customer+Center (For Medium to Enterprise Businesses) Allows customers to register themselves and log, update and check the status their own support cases. Genticity - Customer1 (For Enterprise Businesses) Customer interaction management software solution for the inbound, outbound and blended multi-channel contact center. CyLynx - CyLynx (For Enterprise Businesses) Provides outsourced customer support to web hosting companies and ISP's. Cynergy Software - Cynergy Active Ticket (For Medium-Sized Businesses) Offers many unique features to streamline trouble ticket tracking and resolution for improved customer service. Magnoware Systems - DataTrack System 2005 (For Small to Medium Businesses) Powerful, web-enabled service and support tracking system designed for helpdesks, call centers, software development teams and IT departments. EasyAccess Business Solutions - EasyAccessHelpDesk.NET (For Small to Medium Businesses) Features inlclude incident management, e-mail notifications and escalations, knowledgebase, service level management. Eden Communications - Eden Help Desk (For Enterprise Businesses) Comprehensive Lotus Notes based software application designed to manage and simplify Internal and external help desks, call centers, customer/client relation management(CRM) and other service and support centers. ScienceLogic - EM7 Network & Application Management (For Enterprise Businesses) Cost-effective IT Management appliance with pre-integrated applications and reporting to simplify management of your business-critical IT assets, people and workflow. Unipress Software - FootPrints (For All Businesses) Enables you to manage multi-channel, worldwide support, record and track all problems and requests, build collaboration, organize issues, and improve workflow. Infotel - HEAT (For Medium-Sized Businesses) Offers more than 200 predefined reports, 24/7 remote access providing technicians with mobile access and more. Intelligent Information Systems - Help Desk and More (For Medium to Enterprise Businesses) Processes call logging, call update, call routing in seconds. amberCat Systems - Help Desk Plus (For Medium to Enterprise Businesses) Automatically take requests off-hold at a specified date and time. PRD Software - HelpMaster Pro (For Medium-Sized Businesses) Allows to log, manage and schedule workflow practices and business rules. Monarch Bay Software - HelpTrac (For Medium to Enterprise Businesses) Store and refer to documents including wiring maps, training schedules, how to's and more. ieComputerSystems - ieSupportManager Helpdesk (For Medium-Sized Businesses) Features web access, email logger, email notifications and web administration modules. Syntex Management Systems - IMPACT Enterprise (For Enterprise Businesses) Helps companies in lowering exposure to operational risk, reducing losses, and improving quality. My Internet Solutions - Insirux Help Desk Software (For Enterprise Businesses) Tracks history of support requests from inception to resolution, including routing, ownership and transfers. Softopia Development - iTrack Enterprise HelpDesk (For Medium-Sized Businesses) Adds bug, contact, client, product, and license databases. Leigh Business Enterprises - LBE Desktop Help Desk (For All Businesses) Manages support contracts by expiry date and number of new jobs. Leigh Business Enterprises - LBE Web Help Desk (For Small to Medium Businesses) Allows your customers to create and monitor their own jobs, reducing the number of calls to your support staff. 3AM Labs - LogMeIn Rescue (For Enterprise Businesses) Offers a suite of remote access and support solutions that provide instant, secure connections between remote PCs over the web. Touchstar Software - Messenger 3000 (For Small Businesses) Features include messages can be recorded with any voice and from a phone if necessary, multiple, simultaneous messaging campaigns, generates real-time reports and more. CNet Information Systems - NetHelpDesk (For Small to Medium Businesses) UK based company dedicated to providing outstanding software products for the help desk environment. Nethelpdesk - Nethelpdesk (For Medium to Enterprise Businesses) Features include: enter support tickets via web, email or windows; inventory management and network; diagramming tool; knowledge base and documentation organiser; extensive service level reporting. Netkeeper - NetKeeper Help Desk Captain (For Small Businesses) Includes e-mail, alpha paging, solutionskeeper, automatic top FAQ generation, auto call assignment, auto priority assignment and more. NetSupport - NetSupport DNA (For Medium-Sized Businesses) Facilitates the central management of your enterprise PCs in a secure, coordinated and efficient manner. OpenBox - OpenBOXBusinessSuite (For Medium-Sized Businesses) Easy-to-use, browser-based customer service automation solution that includes self-service knowledge base management and on-line ticket submission. LogicNow - PerlDesk (For Small to Medium Businesses) Allows you to organize your companies customer relations to a database backed web based. Renishaw - Phixus (For Small Businesses) Allows its users to concentrate on supporting customers, rather than having to concentrate on using the system itself. Vertical Solutions - PowerHelp CRM (For Enterprise Businesses) Enable your pre- and post-sales, marketing, field service, and support organizations to manage your customers from beginning to end. Q-Max Systems - Q-Max (For Small to Medium Businesses) Calculates in advance, the number of staff required to respond to customer demand. Nuance Communications - RealSpeak (For All Businesses) Converts text into remarkably high quality speech, in both male and female voices. CROSSTEC - Richmond SupportDesk (For Enterprise Businesses) Powerful and highly scalable IT service management solution that is based on the latest industry standard best practices. Platinum Technology - Service Tier (For Small Businesses) Features include product management, fast easy call logging, rules based escalation and more. Blue Flag Technologies - SERVICEmail (For Small Businesses) Solution for managing, tracking and profiling customer contacts or complaints. Surado - Surado CRM (For Medium-Sized Businesses) Features include open, track and resolve support incidents, unlimited support tickets, quick view of support cycle and more. Internet Software Sciences - Tech+Center (For Medium to Enterprise Businesses) Creates log and manage support cases entered by customers or by other support staff members. Numara - Track It! (For Medium-Sized Businesses) Puts the vital IT information you need to tackle your biggest IT issues — from help desk tickets, to inventory, purchasing, and certification. Versadev - versaSRS (For Medium-Sized Businesses) Effective service request application or case management system. Nuance Communications - VoCon (For All Businesses) Offers language coverage available for embedded recognition. Auratech Software - WebCISS (For All Businesses) Allows your customers to search for solutions themselves, thus eliminating a large number of calls from being logged.